Shipping Affected by Pandemic?Check up on the Delivery Updates due to the Covid-19 Pandemic
Will rcMart ship to my country?We ship worldwide for most products you see in rcMart.com For customers living in Hong Kong, please order from our rcMart Hong Kong webstore
Some products we may not ship to your country where we have distribution agreement with our vendors
Some items we can't ship internationally, like flammable & color spray paint. Please visit our Shipping Restrictions for detailUnder the influence of the pandemic, postal service may be suspended or delayed. Please refer to our Delivery Update page for most up-to-date info.
How rcMart process your order??
Having processed millions of orders, solid experience enables us to provide you a safe, smooth and easy transaction! We treat your valuable products carefully to avoid damage or breakage during transportation. Our well-trained operation staff will carefully pack your items with layers of bubbles and place your items in strong boxes, which strongly protect your valuable ordered items.
Shipping Methods & Time
Most orders will be shipped via Registered Airmail or EMS offered by Hong Kong Post Office. Methods of shipment could be selected from shopping cart and relevant postal charge will be displayed accordingly.Order Processing : 1-2 working daysSpeedPost/ EMS : 3-7 days with online tracking no.Registered AirMail : 7-30 days tracking no. (Can't trace on-line)
No compensation or postage refund is payable to addressee in case of Delay or confiscation result from customs clearance (Customs clearance will be counted as full day). The Customs will only inform the addressee about the progress of customs clearance.
Refund Policy for Unsuccessful Delivery:
Refund policy is not applied at any case including items damaged, lost etc. Otherwise, insurance should be applied.
In any cases, the parcel may return to us with one of the following reasons.Unclaimed (>90% ** All Parcel will be returned if they are unclaimed
within 14 days upon arrival.)Insufficient AddressMoved, Left No AddressReturned For Better AddressNo Such Street or NumberNot Deliverable As Addressed Unable to forwardNo Mail ReceptacleVacantRefusedAttempted - Not KnownBox Closed - No Order
Disregarding any reasons, the Company will be charged the return delivery cost by our local Post Office for all undelivered or unclaimed parcels. The customer should be responsible for return delivery charge and re-shipment charge if parcels or goods returned "UNCLAIM" or due to address related problem.
rcMart TIPS to prevent parcel return:Ensure the parcel will be received at your given delivery address. Recipient signature is always required at reception of parcel from rcMart.Please ensure the correctness and check deliberately on your shipping address before check out.Provide a valid cellphone number in your profile for easy contact by local Post Office in case of any delivery problems may arise.Check your local Post Office website frequently with our delivery tracking number provided, for your parcel arrival status.Go to your nearest Post Office to check your parcel arrival status with delivery tracking number if no delivery within stipulated period.If you are planning to move in the very near future, do not order anything on-line until you have settled in your new address.
Shipment via Post OfficeEMS ( EExxxxxxxxxHK )Parcel ( CPxxxxxxxxxHK )Registered Airmail ( RAxxxxxxxxxHK )
EMS Tracking at destination countries:Argentina - Correo ArgentinoArmenia - HayPostAustralia - Australia PostBrazil - CorreiosCambodia - Cambodia Post Type first 12 numbers without last "P". Eg. EE123456789HK, You should type EE123456789H without last "K"Canada - PurolatorChina - China EMSDenmark - Post DanmarkGermany - Deutsche PostFinland - Finland PostFrance - Chrono PostIndia - IndiapostIndonesia - POS IndonesiaIreland - SDSIsrael - Israel Postal AuthorityItaly - PosteitalianeJapan - Yubin HomepageKorea - ePOSTNew Zealand - New Zealand PostUnited Kingdom - Parcelforce WorldwideQatar - Q-PostSingapore - Singapore PostSwiss - Swiss PostTaiwan - Taiwan Post OfficeUAE - Emirates PostUSA - United States Postal Service
Please contact your local post office if your country is not listed above.
Remarks:More shipping related questions are included in our FAQ PageFree Shipping discount on shopping cart DO NOT apply to wholesales customersThe above terms subject to our final decision.